Customer Service Coordinator (FMCG)
I’ve partnered with a fantastic company within the FMCG space, a business who very much value their team through fantastic training, career progression and a great benefits package. Due to further expansion within their Customer Service team are seeking additional support on a permanent basis.
This role is vital to delivering a world class customer service experience for all customers.. The key to success is a proactive approach to customer communication and documentation, the ability to problem solve and to highlight issues in a timely manner to avoid any impact on the customer.
This individual will own the process for EU and NI documentation relating to composite products with a visible accountability for ensuring the correct documentation is provided in full and on time. A key part of the role will also be to delivery world class customer service.
The successful applicants will have strong customer service experience along with export documentation experience (ideally within a FMCG setting)
- As process owner, manage the internal and external communication and taking responsibility to challenge any non-adherence to the process which could hinder our ability to supply.
- As process owner, ensure the provision of accurate data working cross-functionally with Technical, Logistics, Planning and Customer Service
- Completion of daily/weekly/periodic control tasks including (but not limited to) exception reporting, shortage monitoring, service level reporting and dispatch sheet management
- Active participation in team daily reviews ensuring all measures are complete on time and in full with pro-active resolution to any issues arising from the daily review
- In line with the standard order-to-cash process, manage the flow of customer orders from input to dispatch ensuring accurate and timely management and clear internal and external communication
- Pro-active management of Customer MOQs, lead-times, order cycles and customer specific dispatch rules
- A highly organised approach and ability to prioritise high workloads
- Experience working in a Customer Service team for a FMCG company
- Experience in producing export documentation
- Strong attention to detail and a keen eye for accuracy
- A good ability to influence
- A process driven approach
- Self-motivated and able to use own initiative
Please apply via the link if you would like to be considered.
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